Voice over internet protocol (VoIP) is a technology that converts the audio signal used in traditional telephone systems into digital data. This data is then sent over an IP network, like the internet, to other VoIP users.


VoIP is a great solution for streamlining internal and external business communication, cutting down on call costs and providing more advanced features than a typical phone system. Moreover, it bolsters team productivity.

Voice over internet is a growing trend that offers businesses more flexibility and lower costs than traditional telephone services. However, voice quality can be a real problem if your network isn’t properly optimized.

VoIP calls are a complex process that takes many components to make happen. There are latency, jitter and packet loss issues that can affect the voice quality of your VoIP calls.

While most people focus on their internet connection speed as the culprit for bad audio quality, there are other factors that may be causing the issue. If you’re experiencing call quality problems, you can try making a few changes to improve the voice quality of your VoIP calls.

First, check your network bandwidth. This will ensure that you have enough bandwidth to support a VoIP call without experiencing truncation or dropped calls.

Next, make sure that all devices carrying voice traffic have QoS (Quality of Service) configurations in place. QoS prioritizes different types of network traffic to prevent truncation and provide superior phone call quality.

Another important factor that can affect voice quality is the audio codec. The audio codec determines the size of the voice data that gets transmitted across the network. A low-quality codec will send a higher number of data packets, which can lead to call quality issues.

A low-quality codec is also more sensitive to jitter, so you’ll need to address that as well. Jitter measures the variance of incoming and outgoing packets over time, which can cause a truncation or drop in audio.

If you’re experiencing jitter in your VoIP network, you can try increasing your bandwidth to resolve the issue. Lastly, you can look into a specialized router that gives priority to VoIP data.

The quality of your voice over internet calls depends on a variety of factors, including the equipment you use, the speed of your internet connection and the software you use to make calls. Thankfully, it’s not difficult to fix these issues. With a little work and some careful planning, you’ll be on your way to enjoying better voice quality from your business VoIP system in no time!

When choosing a VoIP provider, it’s important to understand all of the costs involved. These include monthly subscription fees, call charges, business phone numbers, and other services.

Costs for calling vary from provider to provider, and some services offer unlimited calls at no additional charge. This is a great option for businesses that make frequent international calls or who want to avoid expensive long-distance costs.

Some VoIP providers also offer toll-free numbers, which are usually a fraction of the cost of traditional landline phone service. Many of these services also provide an unlimited number of business SMS and virtual fax messages, as well as unlimited video conference minutes and other advanced features.

Depending on the VoIP provider, call costs may include a monthly line rental fee as well as charges for calling and usage. Unlike landlines, which are billed by the number of minutes you call, VoIP calls are based on the subscriber’s total usage.

Many cloud-hosted VoIP phone systems allow you to manage your system online, setting up new users and redirecting calls at a tap of the mouse. They often come with a free local or toll-free phone number, and most also let you port existing business phone numbers.

Most VoIP providers also offer a feature called “skills-based routing,” which routes inbound calls according to the agent’s skills and expertise. For example, if a customer calls in with questions about product selection, they’ll be routed to a product specialist rather than a technical support representative.